customer journey workshops for emerging brands

want to better serve your audience?

  • Are you losing customers but can't pinpoint why?

  • Want to boost retention and engagement without always turning to outside help?

  • Keen to create your own solutions after relying on consultants for support?

Then you are in the right place!

ATTENTION: start-ups and scale-ups

transform your customer experience

With Pots of Gold’s Customer Journey Workshops, emerging brands like yours will master the art of creating customer experiences that don’t just convert but also build lasting loyalty. People expect more from brands today, they want effortless experiences that cater to their specific needs.

With this in mind I've created a way for emerging brands to know how to deliver better customer experiences that not only convert but create long lasting relationships that deliver value.

what you'll gain

Imagine knowing exactly where your customers are dropping off and having the tools to fix it. Our workshops offer you this clarity, helping you design seamless, impactful experiences from start to finish. You’ll walk away with strategies to:

  • Improve customer satisfaction by addressing pain points in real-time.

  • Boost retention and conversion by building a journey that flows without friction.

  • Empower your team with in-house expertise to create experiences customers love.

INTRODUCING

pots of gold

customer journey strategy workshops

for emerging brands

Imagine transforming every customer interaction into a golden opportunity for growth and loyalty – that's what we specialise in.

By crafting strategic customer journeys tailored to emerging brands, we unlock pots of gold you didn't even know existed.

Let's turn every touchpoint into a chance to create long lasting relationships.

join our beta programme

Exclusive Early Access: Enrol in our beta programme to attend 4 workshops at a special rate. This limited-time offer gives you the chance to be part of our pilot group, contributing to valuable feedback while learning top-rated strategies.

Who is This Perfect For

These workshops are suitable for anyone who wants to better understand your customer experience and how to make improvements to revenue as well as customer engagement.

founders and Team leaders

looking to build in-house skills for managing and enhancing the customer journey

in-house teams

who want to move beyond relying on external consultants to gain control over their brand's customer experience.

marketers and non-marketers alike

who are ready to adopt a results-driven approach to customer engagement, even if they don't have a traditional marketing background

MEET THE FOUNDER & CEO

hi, I'm clara!

I've worked with emerging brands to create customer journey strategies over the past 2 years, in a consulting capacity, and the past 15 years delivering customer strategies for well known brands such as Expedia group and MoneySuperMarket.

What I learned from working with start-ups is that consulting with them can only get them so far.

I wanted to create something that educates and empowers in-house teams to be able to have the skills and knowledge to know how to create transformational customer journeys for themselves.

So Pots of Gold was born.

here's what you'll learn

IN just a few workshops, you'll gain practical insights into:

goals

Setting clear, achievable customer experience goals that align with your overarching business goals

mapping

Understand the core principles of customer journey mapping and how to identify & improve the gaps in your journey.

audience

Understanding and prioritising the needs of your target audience

strategies for growth

Quickly see where the focus is needed in your business.

touchpoints

Choosing which touchpoints matter most for your business needs, from social to email.

measurement

Know what metrics matter. Learn how to measure your progress with key metrics that reflect real impact.

This is your chance to transform customer interactions into long-lasting relationships

get started today

Sign up now to secure your spot in our beta programme and be one of the first to bring Pots of Gold's strategies into your brand's customer journey.

Copyright 2024 Clara Toombs Consulting | Privacy Policy